Q:    Can I get my records back after hours?
A:    Absolutely.  your records can be made available to you at anytime.  After normal work hours however,  there will be a nominal charge for delivery plus mileage.

Q:    How many pickup/deliveries are included in my monthly charge for records storage?
A:

Q:  How often do you exchange the hard drives on the local backup?
A:  The drives are swapped on a weekly basis unless there have been special arrangements made.

Q:  Who do I call if I have problems with the IBM Tivoli CDP software?
A:  Archive Expert will endeavor to assist you with any problems that arise out of the use of CDP to the best of our ability.